---
title: "License activation errors"
date: 2022-08-22
author: "nK"
---

# License activation errors

## Symptom

In **Visual Portfolio → Settings → Updates**, clicking **Activate License** shows an error under the field.

## Cause

The message under the field names the cause. There are three of them: an empty field, a site that cannot reach the license server, and an answer from the license server itself.

## Fix

MessageCauseFix**Error: License key was not specified.**The field is emptyPaste the license key**Error: An error occurred, please try again.**The site cannot reach `api.visualportfolio.com`: outgoing connections are blocked, the request timed out, or a firewall answered with a 403Ask your host to allow outgoing HTTPS to `api.visualportfolio.com`. The result is cached for 10 minutes, so retry after thatAny other textThe license server’s own answer: the license expired, the activation limit is reached, or the key is unknownCheck the key and the sites registered on it on your order page